Return & Refund Policy
Thanks for choosing Agate Technology
If you are not entirely satisfied with your purchase, we’re here to help.

You have 30 calendar days to return an item from the date you received it for a full refund.
To be eligible for a full refund, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Used items are subject to a 30% restocking fee.

Once the cancellation period of 30 days has passed, products may not be returned.

Defective/Incorrect Goods

In the case of manufacture defect, We will arrange for goods to be collected and swapped out at the expense of AGATE for the first 30 days. 

After 30 days and up to one year, the item may be returned at your expense for a replacement.

Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund by way of the original method of

You will be responsible for paying for your own shipping costs for returning your item. Shipping
costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions on how to return your item to us, contact us